FAQs

What is MM on-line?

 

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MM on-line enables you to connect to your local MMEM store on the internet. You will be able to view products and once registered; view your pricing, buy products and access account details.

What is MM on-line?

MM on-line enables you to connect to your local MMEM store on the internet. You will be able to view products and once registered; view your pricing, buy products and access account details.

What do the different “My Account” options mean?

Account Information

This option allows you to change your log-in details, including your password.

Address Book

Your delivery addresses can be found in the Address Book option. New delivery addresses can also be added.

My Orders

This option gives you an up to date status of all your orders.

My Quotes

All quotes supplied by your MM store can be viewed and accepted in this option.

My Backorders

This option gives you an up to date status of all your backordered items.

My Invoices

Search for, view, download or print invoices for the last 7 years.

My Statements

View, download or print available statements for your account. Your current aged balance summary can also be viewed.

My Deliveries

Driver manifests including con note numbers and full dispatch details can be viewed.

My Requisitions

Orders over a buyer's spend limit cannot be automatically placed on the MMEM store, instead the order is turned into a requisition. From this option, requisitions can be viewed and accepted by an authorised buyer.

My Favourites

Favourites lists can be created, edited, deleted and ordered from this option.

Request a Quote

If you cannot see the product you are after on the e-catalogue, you can request a quote from your local MMEM store.

Request a Pricelist

Pricelist downloads are available in various formats.

My Tags

Products can be tagged together into groups to make it easier to find products later. Tagged products can be viewed here.

Do I need to log-in to use MM on-line?

You do not need to log-in to use the catalogue, however, logging in gives you access to more functions. It enables you to:

  • View pricing
  • Request quotes
  • Place orders
  • Download Pricelists
  • View the status of your accounts
  • Create favourites lists
  • View and accept quotes
  • Add product tags

How can I search for an item?

The search bar available at the top of the page in Desktop view, or via the “Search” button on the menu in Mobile view. You can search by typing product keywords, MMEM part number, Manufacturer part number, your part number.

Can I locate an item using my part number?

Yes, if MMEM have been provided with your part numbers then they will be available for you to search with.

How do I refine my search results?

On your results page, there are a number of attributes (groupings) listed on the left-side navigation pane. These attributes enable you to refine your selection according to the selected criteria.

Can I request a Quote for a item not found on MM on-line?

Yes, Request for Quotes can be made from the My Accounts page - Request for Quote. Enter any relevant details.

How do I view a Quote?

Go to the My Account page - My Quotes. The quotes are listed in order of newest to oldest. Clicking on the View option will allow you to view the items. Clicking the Order option will allow you to order the items.

My quote is expired, but I want to place an order for it.

Go to the My Account page - My Quotes. Find the expired quote you wish to accept. A “requote” option will be available. Click the requote option to send a quote request to the MMEM local store. The newly priced quote will appear in the My Quotes page once the MMEM store has actioned your request.

How do I know the MM store has received my order?

Go to the My Account page - My Orders. When you place an order on-line, you will receive an emailed copy of the order. The order will also be displayed in the My Orders page. You will be able to follow the status of your order from this page.

When will I get my order?

The status of all orders is available on the My Account page - My Orders. The expected delivery date for all products is listed.

What are product tags?

Tags are words that you can assign to products to help you organise and remember them. Any tag you assign to an item will be viewable in the My Account page – My Tags.

What happens when I send a Request for Quote to the MM store?

When you create a request for quote and press Submit, both you and the MM store will receive an emailed copy of the RFQ. When the MM store has prepared the quote, it will be visible on the website on the My Account page – My Quote.

I've forgotten my password and can't log-in. What do I do?

Click the “Forgot Your Password” option that appears next to your user name and password when you have failed to log-in successfully. You will be asked to enter your email address. An email will be sent to that email address with a reset password option. Choose your new password by typing it in twice. You will then be able to log-in using your new password.

If you have a question that is not listed here please contact us at online@mmem.com.au